Finance Transformation FAQs

Your questions about our finance transformation answered

What is happening?

We are upgrading to a new SAP finance system – SAP 4/HANA – which will replace multiple legacy finance systems.

When is it happening? 

Our new SAP 4/HANA system will be live from Sunday 5 October.  

Why is the change happening?  

Our finance systems are increasingly inefficient, with many manual and disparate processes and data. This transformation will provide consistent processes, trusted financial data and a single unified source, making work easier for you and for us.

What will be different in the new system?

• There will be some changes to the format of remittances but the important detailed information you need will still be included.

• There will be some minor differences in how disputed AR transactions appear on Co-op Connect.

• All suppliers will have one Co-op account no. for both accounts receivable and accounts payable, though there will be some exceptions, for example if you have multiple accounts or if you are a primary logistics partner.

Will there be any disruption caused by the move to SAP 4/HANA?

We will be upgrading Co-op Connect the weekend after go live, so the portal will be unavailable around the 11 and 12 October.

Will payments to me be delayed because of the transition to SAP 4/HANA?

There will be no delay in payments to suppliers caused by the transition to our new system.  

Will there be any impacts on supplier funded promotions? 

There are some impacts around the timings of invoicing of supplier-funded promotions.

For promotions that commence in store prior to 3 September – these will be invoiced via Co-op's existing legacy process. Suppliers should expect no changes.

For promotions that commence on or after 3 September – these will be invoiced in our new process. Our new process is live on 5 October and you should expect to see a series of invoices shortly after this date, to catch up on the delayed invoicing

Is there anything I need to do to prepare?

Please make sure that you continue to follow good practice in always submitting your invoices promptly.

We are carrying out various tasks, such as cleansing aged open transactions, to help us prepare for the transition to the new system, so be aware that we may need to get in touch with you over the coming weeks.

How can I find out more? 

We will be running virtual support sessions nearer go live time – please tell us what you’d like us to cover via this form: Finance Transformation Online Events.

We’ll also keep these pages updated and bring you news in our monthly Supplier Newsletter.