We'll be effective, making sure everyone in the relationship understands what we're working toward

 

• All our agreements will be simple to understand: clear, transparent and agreed up front in a timely manner

• We'll confirm in writing everything that's agreed and make sure what we agree is forward-looking

• All formal meetings will have mutually agreed agendas, objectives or expectations set out in advance with actions published promptly afterwards

​

We'll be honest, sharing in success and learning together where expectations aren't met

​

• We're committed to being collaborative, fair and reasonable in our requests

• We're good people: respectful, courteous and honest in our relationships 

​

​

​

​

​

​

​

​

​

We'll be available, making sure suppliers can discuss what's important to them

​

• We'll respond to suppliers promptly and make sure they know who their alternative contacts are in case of absence

• We'll focus on driving benefits for both businesses enabling us to re-invest together

• We'll be recognised for getting it right the first time and resolving issues promptly and fairly when we don't

We'll be supportive, making sure our suppliers understand our business and how to work with us

​

• We'll keep our promises, doing what we say we'll do in a timely manner

• We'll be easy to do business with, with simple and well-defined processes 

• We'll understand suppliers, the challenges they face and work together in a way which supports both businesses