What's new?

We've introduced a supplier portal for queries relating to:

 

• invoices

• statements

• remittances

• all other financial matters

​​

The portal is accessed via MyApps. Click on the 'HEAT' tile.

​

This portal replaces the various mailboxes which were previously used. 

​

Why have we made this change?

To streamline supplier contact and provide a better service and experience to our suppliers. 

​

What does it mean?

Suppliers can now log queries on the portal and will be given a trackable reference number.

 

Suppliers will need access to Co-op Connect and/or SNC to gain access to the new query portal.

 

To request access for additional users for Co-op Connect and/or SNC, please complete the form here and email to your buyer once completed.

​

​More information or further questions?

You can read our guide to the new process here.

​​