What's new?

We've introduced a new supplier portal for queries relating to invoices, statements, remittances and all other financial matters.

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This portal replaces the various mailboxes which were previously used. 

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Why have we made this change?

To streamline supplier contact and provide a better service and experience to our suppliers. 

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What does it mean?

Suppliers can now log queries on the portal and will be given a trackable reference number. Suppliers will need access to Co-op Connect and/or SNC to gain access to the new query portal.

Should you wish to request access for additional users for Co-op Connect and/or SNC, please complete the form here and email to your buyer once completed.

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​More information or further questions?

You can read our guide to the new process here.

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Should you have further questions please email supplychaininvmatching@coop.co.uk, referencing NEWPORTAL in the subject heading.