What's new?

We've introduced a supplier portal for finance queries for invoices we pay you, relating to:

 

• invoice payment date requests

• statements

• remittances

• copy claims

• disputing price/quantity claims

• SNC portal guidance

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The portal is accessed via MyApps. Click on the 'HEAT' tile.

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This portal replaces the various mailboxes which were previously used. 

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Important: Please use Co-op Connect to log any disputes about promotions or overriders. 

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Why have we made this change?

To streamline supplier contact and provide a better service and experience to our suppliers. 

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What does it mean?

Suppliers can now log queries on the portal and will be given a trackable reference number.

 

Suppliers will need access to Co-op Connect and/or SNC to gain access to the new query portal.

 

To request access for additional users for Co-op Connect and/or SNC, please complete the form here and email to your buyer once completed.

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​More information or further questions?

You can read our guide to the new process here.

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